Shipping and Returns

Shipping

Items purchase on our website are delivered to the address indicated when placing the order. We offer delivery to following countries. We are happy to ship to any non-listed countries on request, please contact us for a quote.

Right of withdrawal

According to current law and regulations, you have the right to cancel the contract of sale and exercice your right of withdrawal within 14 days from the time you’ve received your order and to inform us about your intention of returning one or more items purchased without any reason or incurring a penalty. If you exercise the right of withdrawal within the above-mentioned period, only the price of the product purchased and the shipping costs related to this purchase will be reimbursed; the cost of return delivery remains your responsibility.

In order to exercice your right of cancellation you must inform Goldstéck by email at store@goldsteck.lu mentioning your coordinates and the reference of the article to get further instructions about returning your order.

Any request for return received by Goldstéck beyond these 14 days for some reason whatsoever will not be accepted.

Items are to be returned completely (packaging, accessories, instructions...) and in their original condition allowing their re-marketing on our website. Textiles must not have been worn, used, modified, washed or damaged, if necessary, they must still have their label. Returns are to be made with a copy of the invoice to the following address:

Goldstéck - EFPE Group sàrl

36, cité Bech 

L-6186 Gonderange

Grand Duchy of Luxembourg

We will refund you using the same payment method you used to conduct the original transaction unless we have expressly agreed a different payment method with you.

We are entitled to withhold payment of the refund until we have received the items or until you have provided proof that you have returned the items.

Personalised products and cut goods are excluded from the right of withdrawal